FAQ

How are your products made?

Every PurrVibes item is made especially for you after you place your order. Producing items on demand helps us avoid overproduction and unnecessary waste.

How long will my order take to arrive?

Most orders take 2–5 business days to create. Shipping time begins after your order has been fulfilled and depends on your location and the shipping method selected at checkout.

Please note that business days do not include weekends or holidays.

Will I receive tracking information?

Yes! Once your order ships, you’ll receive a confirmation email with tracking information. Tracking may take up to 48 hours to update after the shipping label is created.

Why did I receive only part of my order?

Some products are made at different fulfillment facilities, so items from the same order may arrive in separate packages. If this happens, you’ll receive tracking information for each shipment.

Can I change or cancel my order?

Because every item is made to order, production may begin shortly after your purchase. If you need to change your address, size, color, or cancel your order, contact us immediately at purrvibesshop@gmail.com.

We’ll do our best to help, but changes and cancellations cannot be guaranteed once production has started.

Can I exchange an item for a different size or color?

We’re unable to offer exchanges for incorrect sizes or colors because each item is made specifically for your order. Please review the product description and size guide carefully before purchasing.

If you received the wrong item or your product arrived damaged or defective, contact us and we’ll make it right.

What should I do if my order arrives damaged or incorrect?

Please email us at purrvibesshop@gmail.com within 30 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging.

Once we review the issue, we’ll arrange a replacement or refund when applicable.

What if my package is lost?

If your order has not arrived by the estimated delivery date, please check the tracking information and contact your local carrier first. If the package still cannot be located, email us within 30 days of the estimated delivery date so we can investigate.

Do you ship internationally?

Yes, we ship to many countries. Available shipping options and estimated delivery times will appear at checkout.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the customer’s responsibility.

How can I contact you?

Email us at purrvibesshop@gmail.com. Please include your order number when contacting us about an existing purchase. We’ll get back to you as soon as possible.