Shipping & Delivery

Order Processing

Every PurrVibes product is made to order. Most orders are prepared within 2–5 business days before shipping. Processing times may be longer during holidays, product launches, or periods of high demand.

Processing time and shipping time are separate.

Estimated Shipping Times

After fulfillment, estimated shipping times are:

  • United States: approximately 3–8 business days

Delivery estimates are not guarantees and may vary depending on your location, carrier delays, weather, holidays, or customs processing.

The estimated delivery date displayed at checkout is the most accurate estimate available for your order.

Shipping Costs

Shipping costs are calculated at checkout based on the products in your order, shipping destination, and selected delivery method.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear.

Some orders may be shipped in separate packages because products can be fulfilled at different facilities.

Incorrect Shipping Addresses

Please review your shipping address carefully before placing your order. If you notice an error, contact us immediately at purrvibesshop@gmail.com.

Once an order has shipped, we cannot guarantee that the address can be changed. If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend it.

Delayed or Lost Packages

If your package has not arrived by its estimated delivery date, please:

  1. Review the tracking information.
  2. Confirm that the shipping address is correct.
  3. Check with household members, neighbors, or building staff.
  4. Contact the local delivery carrier.

If the package still cannot be located, email us at purrvibesshop@gmail.com within 30 days of the estimated delivery date.

Customs and Import Fees

International orders may be subject to customs duties, taxes, or import fees. These charges are determined by the destination country and are the customer’s responsibility.

PurrVibes is not responsible for delays caused by customs processing or for packages that are unclaimed due to unpaid customs charges.